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Frequently Asked Questions

Where do we ship from?

We are a US-based company operating with several fulfillment centers around the world. We have warehouses in the U.S, UK, Australia and Canada.

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All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.

How do I cancel my order?

You will have 24hours after placing an order to cancel it. If you wish to cancel or change your order details, please email us. We will check and confirm if the order can be canceled.

Please keep in mind that any cancellation after 24 hours upon approval of the order will no longer be allowed.

Can I use multiple addresses on one order?

Unfortunately, each order will be shipped to 1 shipping address. If you want your items shipped to different addresses, kindly make separate orders.

What payments method I can use and can not use?

– Acceptable methods:
* Credit/Debit cards (VISA, MasterCard, AMEX)

– Unacceptable methods:
* Personal checks
* Money orders
* Direct bank transfers
* Cash on delivery

Why can’t I complete payment to checkout?

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